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Service & Support

We're fanatical about our customer support

One of our core values is providing excellent support and maintenance, which is key in ensuring we build strong relationships with our customers.

All of our innovative solutions are fully supported through our team of qualified support personnel and field engineers. Our nationwide service team guarantees we are only a short distance from your site enabling us to keep response times as quick as possible. When you call our support helpline you speak directly with an experienced member of our team who will immediately be able to help you.

As all businesses do not run in the same way or require the same levels of support, we offer a range of standard and bespoke maintenance contracts to suit your individual needs.

Our focus is on ensuring your business preserves efficiency, security and control by providing high levels of service and support with prompt response times and minimal disruption to your business.

Standard maintenance contracts include:

  • Support helpline 
  • Unlimited onsite breakdown cover
  • Priority breakdown response
  • Online assistance
  • Discounted consumables and spare parts costs
  • Loan equipment facilities
  • Regular preventative maintenance visits
  • Renewable on an annual basis 

To speak to a member of our customer support team regarding your product maintenance, please contact them on 0118 951 9800 or at support@twofold.co.uk